If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. What are the viagogo Terms and Conditions? Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? Can you help me find out what has happened here? Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Did you find this answer helpful? We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. Can I deliver the tickets using a different delivery method? To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. 2.7 Payment Authorization. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. Dec-23-2017 03:49 PM. Instead, write to them again: restate your claim, and the reasons for your complaint. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Do I have to pay a service charge if the service is poor? The fastest-growing and preferred acquisition channel for over half our multichannel sellers. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. They are significantly safer th. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. Welcome to viagogo's online ticket exchange (the "Site"). This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Thankfully, I have now managed to get to the bottom of it. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. Viagogo just like many other ticket sellers are modern professional con artists. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Ask a question about Viagogo in Booking Services. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. 2.11 Ticket Fulfillment. . Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. You'll need to call your local bank to see if they cash out I bonds and their requirements for . Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. I entered the incorrect email when registering, how do I change it? the particular seat or standing area your ticket is for, including the block of seats and row number. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 7.1 Ownership of Intellectual Property. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Event dates, times, venues and subject matter, which are listed on the ticket, may change. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. The tickets were bought and sold online, using the Viagogo fan resale platform. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 7.2 Copyright. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? Can anyone help me? One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. To sell tickets, a Seller lists the tickets in the Site database. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . Limerick, County Limerick 35 reviews; viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. viagogo Pay & benefits reviews Review this company. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. You also agree not to separately contact the Buyer at any time for any reason. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 6.3 Allocation of Risk. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 2.6 Making an Offer. 5.2 Violations, Termination and Suspension. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. Pay by PayPal, a free service to pay online without sharing your financial information. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. But, if you plan to do this, you must tell your ticket seller in advance. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Save as much as you can and opt for investment trusts over trackers. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. PREAMBLE What do the ticket split type options mean? For American Express this is the 4 numbers on the front, right hand side of your card. Copyright viagogo Entertainment Inc 2023. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . I entered the incorrect email when registering, how do I change it? Please note this does not include any sales or value added tax that may be payable on viagogos fees. 6.9 Change or Suspension of Site. I want to return my goods, what are my rights? Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. This content may be old or outdated. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. This will be deducted from your next payment. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. Here is what happened. Don McLean Concert Tickets. 4.1 Double Posting and Removal of Tickets. Check out our video below for advice on how to avoid ticketing scams. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. 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If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . Claim compensation You may be able to claim some compensation for loss of enjoyment. We will also add sales or value added tax on our fees as applicable. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. 1999-2023 PayPal, Inc. All rights reserved. Please remember that you will not be paid for this sale. Please note that service fee amounts may vary by event and are subject to VAT. Theres a problem with my wedding venue or supplier - what are my rights? 9 Dec 2022 - Seller Support Associate . Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Including any such items constitutes a material breach of these terms and conditions. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Pay by credit . You can update your payment method as long as you haven't yet been paid. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. What is the viagogo complaint handling process? And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. 6.6 No Agency. Consumer rights is a division of Which? The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. We do not control the information provided by other users which is made available through the Site. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. A source close to Viagogo said it had no other connections to Global Experience Solutions. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. 5.1 Investigations. You can update your payment method as long as you haven't yet been paid. Note that Your payment may be withheld if you violate this clause. Ireland 39 reviews. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. City and Colour Concert Tickets. 6.7 Third Party Information. Have we let energy giants make too much profit? Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Note that this is separate from any Tax viagogo is required to charge on its fees. All sales and bids are final. I want to ask if anyone know their custumer service valid e.mail ? How do I change the email address on my account? We may also first deduct any amount you owe us from any amount we owe you. How do I delete my listing? Like. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. If tickets are not consecutive, then the Seller must create a separate listing. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. When We receive an offer by bank transfer, We will check to see if the bank account is valid. @vrbavojtech. 1. How do I change my payment method for getting paid? a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Viagogo says it does this but takes no other steps to prevent the practice. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Can you help me find out what has happened here? Be the first to hear about special offers. Fast forward a few years, and the details she entered were still saved on your account. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. You had also spent quite some time sending emails and making phone calls back and forth with the company. 1.1 Introduction. What do the ticket split type options mean? After you raised a dispute did paypal stop or refund deduction from card? The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. This website is legit and very popular in selling tickets for all kinds of events. This fee will be deducted from your payment. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. How do I edit my listing? Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers.
viagogo payment to seller
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