I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. The Excellence Collection, Other at Excellence Riviera Cancun, responded to this review. There are several large groups of single men in their early 20s and it very much gives a frat/college party vibe to the resort. We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! Can't complain about eating next to the ocean with chips and guac. 24,051 reviews. We will pass your kind words along to the entire team. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. There is a lot to be seen in this area of the world. On average the Riviera Cancun location comes in around 10-15% cheaper than the adults-only resorts in Playa Mujeres. Thank you again to all of you for making our time at ERC so incredible., Until next time - we'll see you again in April 2024! Be Ready to be Blown Away! He got people to join activities they wouldnt have. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. and an insulated thermos to keep drinks cold. The resort was about 60% capacity, plenty of time for extras - we didn't really see a difference. This is the version of our website addressed to speakers of English in the United States. When we stayed there was tequila, rum, vodka and a bottle of red wine. They serve the complete range of caffeine-infused delights as well as a range of freshly baked treats. The entire staff at the resort wore masks the entire time. There is a second floor with a private deck and plunge pool. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Visit hotel website. Peek behind the bedroom curtains and it's pretty unsettling. What food & drink options are available at Excellence Riviera Cancun? We visited Excellence Riviera Cancun - again - for the ninth time since 2015. They were in and out in 15 minutes and were very flexible if they needed to come back at a later time. The resort is run by the Fairmont hotel company so youre looking at a minimum of $200 around. The resort is beautiful. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Cancun hotel zone, PDC, Playa Mujeres, Isla Mujeres??? The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. Nonetheless, there are tons of pools and space to get sun and swim! It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. It was handled beautifully with no issues at all. Entertainment team was excelente! Fun and tasty. However, guests are not required to wear a mask anywhere, but there is space available everywhere. The 5-star Maroma, A Belmond Hotel, Riviera Maya is a space of enchanting, natural refinement where ancient mysteries meet modern revelations and joyful exhilaration balances with the deepest peace. The test was fast and easy (its the stick in nose test). The staff knew exactly what we needed and got the job done. This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. However, guests are not required to wear a mask anywhere, but there is space available everywhere. It is a very positive change when you see how much trash ends up in the ocean. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. It has been a pleasure having you with us and we look forward to seeing you back soon. A couple of the restaurants are adult only as well. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. I'm looking for some suggestions of places to play, and the. Wedding planners, along with wedding packages and honeymoon packages are available. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Conveniently located restaurants include Mem AL Mare, Boquinete Seafood & Grill, and Layla Restaurant. Its a really strong drink offering. Only two of the pools are heated and these are only heated in the Winter. Which popular attractions are close to Excellence Riviera Cancun? Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Pools are warm. A. setting in the Riviera Maya, set along Mexico's Caribbean coast. Dreams Riviera Cancun Resort & Spa: Love the size of this resort besides everything else.. - See 11,260 traveler reviews, 11,384 candid photos, and great deals for Dreams Riviera Cancun Resort & Spa at Tripadvisor. We did not do the Preferred Club this time, but have. We were there for three glorious weeks January-February 2023. a Hard Rock Hotel Riviera Maya s az UNICO 2087 otthont ad Cancun s Riviera Maya krnyke a WTTC globlis biztonsgi blyegnek elnyersvel bizonytotta, hogy biztonsgos hely a ltogatk szmra. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. We look forward to welcoming you back in a heartbeat. more. Wish I knew these three things before we went.Have fun! Taxes and fees that are shown are estimates only. Bottles of spirits are also included in your room. At check-in the agent will give you a health questionnaire. The atmosphere in Las Olas was also buzzing, which always adds to the experience. The driver was friendly and spoke good English. We actually never ran out of anything. Youll be escorted to your room and your bags will be with you momentarily. Juarez, Puerto Morelos, QROO 1-844-663-2269 Price Guarantee Get more as an Orbitz Rewards member 4.6 out of 5 "Excellent!" The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Please, receive our warmest regards from The Excellence Collection. Plus, makeup and hairstyling for the bride. It has been a pleasure hosting you and we look forward to seeing you back soon. The Excellence Riviera Cancun Hotel in Riviera Maya is a splendid tropical oasis for adults-only set directly on the white-sand beach of Puerto Morelos. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. The location is more secluded, but it is well located if you want to do excursions like the Chichen Itza. It has been a pleasure having you with us and we look forward to seeing you back soon. 11/10 rating. Its a very smooth process. The typical go-tos for bar food such as Nachos, Burgers, and Tacos are available. Plus, people tend to dress nicely at night for the performances and shows, so Id bring a few nicer outfits. Also, the tequila options are a joke. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. Cancun Tourism Cancun Hotels Cancun Guest House Cancun Holiday Homes Cancun Holiday Packages Cancun Flights Cancun Restaurants Cancun . Gonzalo and Julio were awesome! This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. The food offering is lighter compared to a full sit-down meal, but it is a great place to grab a quick lunch or breakfast. Excellence Riviera Cancun - Adults Only All Inclusive Beachfront property in Puerto Morelos with spa and beach bar 9.4/10 Exceptional 1,069 verified Hotels.com guest reviews See all 1,069 reviews Property highlights Free breakfast Free parking Pool Free WiFi Gym Air conditioning $605 Price available on 3/13/2023 Carr. Airport - Arrival was quick and easy. All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. There are also a large number of rooms that have swim-up suites, so there are more than enough pool areas to more than cater to the guests in the resort. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. We were not ashamed to take any unsupervised float we found if we needed it. Actually I can't decide on where I want to stay or should stay? Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. Excellence Riviera Cancun: 5th time and 5 stars again - See 24,097 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. We are very pleased to know that our staff was able to make your stay a relaxing and memorable experience due to the excellent service provided and they are the reason why you will keep on coming back. Honestly, this is something I dont really like about the Excellence resorts there is too much choice. Customer service can not be matched or outdone. The staff at ERC are nothing short of amazing. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. We recommend calling ahead to confirm details. Its between the areas of Playa Del Carmen and Cancun town. The 450-room Excellence Playa Mujeres adults-only all-inclusive resort is a luxury property set in the heart of a private resort community to the north of Cancun. If youre looking for the most secluded and quiet spot then we recommend asking for a room in building number 8. Prepare by getting your name on the books and grabbing a drink, or two. The pool around the restaurants with the swim up bar was the only one that actually cooled us off during the heat of the day. However, guests are not required to wear a mask anywhere, but there is space available everywhere. There really is no reason to leave the resort if you dont want to do excursions or visit some of the local towns. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. Half the time our turn down service didn't show, we set up our own beach chairs, service came around every 20-30 minutes, (same as everyone else), nothing was done for our anniversary other than a sash placed over the door all week. Package deal Contact accommodation for availability. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We never leave reviews, because all the other great reviews are true about this place. Excellence Riviera Cancun sits close to the charming beach town of Puerto Morelos and just 15 minutes south of Cancun International Airport. But opting out of some of these cookies may have an effect on your browsing experience. Also, the liquor choices are really bad. If youve ever been to an all-inclusive resort you know the drill. The aesthetic of the restaurant is lovely with white linen tablecloths and beautifully chosen furniture. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Offers; Suites; Deluxe Airport Transfers; Resort Map; . When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. We really enjoyed the butter chicken and the onion bhajis. We hope to come back in the next few years! If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. If youre into premium spirits and liquors and plan on drinking a lot of these then the Excellence club might be worth it. Fill it out before going to security and then walk by all the people fighting for the limited counter space at security. By noon, it's no longer refreshing. There is so much to do at this resort. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Tripadvisor performs checks on reviews. The staff at the Excellence Riviera Cancun do everything they can to keep you entertained throughout your stay. You are surrounded by breath taking views, lush gardens, amazing architecture. The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. They nailed the traditional dishes of Patatas bravas, Octopus and meatballs. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. This wine tastes bad. When we stayed we were in Junior with a rooftop plunge pool. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . Because of the Excellence teams efforts, we still enjoyed using the beach and swimming. Spice was the best meal we had there. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. A traditional French-style eatery serves up some really well-done dishes. The day usually starts at 8:30 A.M. with yoga and ends between 10 P.M. and midnight with a band or a dance party. Cancun. Secrets resorts All your questions answered! A. Riviera Cancun is located around 10 miles from the main Cancun party area, so if that is your vibe you can still get a Taxi out there. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! In summary, Excellence is back to providing an amazing relaxing tropical vacation with a few safety modifications. The Excellence Riviera Cancun is a strong offering. However, they will revise why during your stay we did not seem to achieve our goal to offer good quality in every meal and drinks and they will work on it in order to make any improvement needed to guarantee our guests the highest quality. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Please, receive our warmest regards from The Excellence Collection. Juarez, Km 324 - 342, Mza. Staff & Service: This is why Excellence is always worth it over other resorts. No sign of any Mexican Food like you would expect to be available? Located a 25-minute drive from the resort. We estimate they took away about 25% of the pool chairs and restaurant seats. When they reached a person they would pass it thru. 13K views 6 months ago EXCELLENCE RIVIERA CANCUN This video is for informational purposes based on our recent trip to ERC in July of 2022. The beach area at the Excellence Riviera Cancun is really impressive, its a sprawling beach and there will be no issues getting a sun lounger here. Excellence Riviera Cancun is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests highest expectations and provide them a service as personalized as possible. This is the place to be if there is any game or sporting event. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. Usually there are more floats out of the water than in the water. Which languages are spoken by the staff at Excellence Riviera Cancun? The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! Our commitment is to make every guest experience, as exceptional and unique as it can be. Always an amazing time - friendly and helpful staff, great location and food. The shows are noisy so look to stay closer to the SPA or outlying areas if you like your beauty sleep.The ugly.The ocean is not accessible due to a surge in algae. The resort was impeccably clean. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. While this is a nice reprieve, the numbers remain concerning. Our driver wore a mask and we did too in the enclosed space. We had issues getting an appointment when we visited. The Mile spa is really a top-class offering, but it does come at a premium price. The front desk asked for the number and informed us they would call for us. Because the staff are so inviting, the crowd that comes here were just as friendly. See more questions & answers about this hotel from the Tripadvisor community. The pork was so succulent and delicious. Thank you Javier! Expect to wait between 1-1.5 hrs during rush times but presentation and quality made the wait well worth it. The service, the food, and the activities/room were all more than we could have ever hoped for. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos Children Check Availability Excellence Riviera Cancun - Adults Only All Inclusive Overview Reviews Amenities & Policies Carr. Federal 307 Chet-Pto. Toggle The Excellence Collection. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. We booked an excellence club 2 story room both times, excellence club is the adult only building. We noticed this wouldnt be the case with all the resorts nearby, as many had large piles of dry seaweed along the shore covered in sand gnats (this didnt happen at the Excellence). From the moment we walked in, we were treated like VIPs! A. For more on the Excellence Playa Mujeres, check out our review here. This was a great night out, the food was delicious and the chefs were really entertaining and talented. 18 km From Cancun International Airport. COVID Safety: We are vaccinated, so felt safe traveling. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. Repeat already booked! The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Many people bring their own insulated drinks with built in straws. All Excellence resorts really pride themselves on their service and luxury and the Excellence Riviera Cancun is no different. You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. Save. The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. If everybody just left them in the water when not in use, there would be more than enough available. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. Juarez, Km 324 - 342, Mza. Airport - Arrival was quick and easy. I thought that would annoy me, but it was not an issue at all. Check-in time is from 3 pm onwards, while check-out is at 12 pm. The pools are kept very clean, we noticed the staff doing tests on the water every night. You name it and they have it. Which room amenities are available at Excellence Riviera Cancun? Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. Their attitude is intended to exceed our guests highest expectations and provide them a service as personalized as possible.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. Other than requiring masks the Cancun airport was operating like it always has. Excellence Riviera Cancun: Top Notch. We started off with bloody marys in the morning and progressed our way through a variety of drinks throughout the day. However, if you are expecting a delicious meal served by a friendly staff, then you will enjoy every restaurant.. Our favorites are Basmati, The Grill, and Chez Isabelle. What are some restaurants close to Excellence Riviera Cancun? Each night it felt like we were whisked off to a faraway location with some really solid eateries. Its a simple fix I will remember for all future trips. There are only four bikes available to guests, so you need to show up super early to get a spot. I would certainly recommend this resort. Its a thankless task and there is only going to be one winner in this battle, but all credit to the staff for doing everything they can to make the beach look pristine. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. We talk about changes to the resort, our experience. So impressed by everything about it! Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. The resort is beautiful and so well maintained. There are a few drawbacks to this beach. This is one of the Excellence hotels initial resorts. A comment about the blue pool floats, please don't hoard them. Mugging, assault, and drug trafficking are among the most prevalent crimes, with rates of more than 59.85%. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . From the bar staff, waiters at the restaurants and the poolside staff we really couldnt fault any of them. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. Everyday the backhoe and workers show up and shovel copious amounts of seaweed only to reappear within minutes.
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