We highly recommend them and will be certain to work with them again. Without her I do not think I could have ever had done it. I would suggest that no one buy any product from this company. Should you notice an inconsistency, please contact Arhaus. Return Policy: 14-60 Days With Restrictions. She was amazing. I mailed both boxes back to Ahaus the same day. The moment we walked in we knew this store fit our style. I never heard back from her. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. We use intelligent software that helps us maintain the . David approached us and I have to say we are so happy he did. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . . 68. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. They said they would be back in touch. Never got it. Apply today at CareerBuilder! Its total bs. We require contact information to ensure our reviewers are real. I have spent way too much money at Arhaus over the years to be treated so poorly. And I love the way they do customer service from sales to delivery I have no complaints. Spent $13,000 on a custom leather sectional. Great experience. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? It came out absolutely beautiful. I was so disappointed their attitude, once they sold it they don't care anymore. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. Verification can help ensure real people write reviews about real companies. Will I receive all of the items on my order at the same time? I ordered my furniture in February of 2022. The pros: Beautiful and interesting selection of coffee tables. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. My chairs also came in less than 1 week in perfect condition! The store is a joy for us to shop in and I don't particularly like furniture shopping. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. I bought chairs over 9 months ago. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. I walked into Arhaus and really liked the design of their merchandise. I'm thrilled Arhaus has come to San Diego!! Start with a fabric or finish swatch to ensure the perfect choice. The salesperson said she had reserved them for me. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. It was also replaced and the 3rd one also had an off color board. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. We tried every possible method to inflate without, and it just. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. The. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. We visited the store several times and everyone was great to interact with and extremely helpful! Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. The package is sitting in the lobby of my building and its become an eye sore. The delivery men were gracious and the communications were thorough. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Even worse than this, I cannot get straight answer from the salesperson. From looking at other recent reviews on various forums I'm not alone. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. This order arrived yesterday, 7/18/14. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). Restocking fee does not apply to Non-Furniture Items as defined above. Thank you Tracy. I couldn't be more pleased with this purchase! Had to wait almost 2 month for a chairs and drawers. Tricia one of the design consultants came to my home and helped me plan my buy. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . For the privilege of receiving the inflation device so we can properly use the sleeper. We want you to love your new piece as much as we do. Great customer service. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). They were both delivered a week later. I contacted Arhaus service and discovered that the warranty was only thirty days. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. Thank you again! I have called, many times. I had been looking for a while and when I found this set I fell in love. The retail prive was around $6,000. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. Jerry B. said: Montgomery Mall is the premier place to see jailbait. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info Yes. ForLocations, The World's Best For Customer Service Info. Dont buy from Arhaus. And, the little details are a big reminder that a real person created something special just for you. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. It is a bad product as it provides them way too much room to deny claims. So far non of it has fixed our issue. I ordered Thanksgiving dishes first week in September. The customer service is reprehensible. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Would definately recommend the store and their delivery again! How do I calculate the delivery fee to my area? I requested new back cushion, fabric only, and was told No. I love this store! My quality and service experience has been much better at Williams Sonoma brands and CB2. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. Arhaus don't manufacture their . Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. This stuff happens! I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. We also purchased 6 leather:tacked dining chairs recently. What if my item(s) does not look like what I saw in the store or online? Love everything! More info. As for the actual collections at Arhaus--absolutely stunning, innovative and different. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Hudson, OH. The pros: Artistically designed and elegant selection of distinctive lighting pieces. You know those sales people that just bug? I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! Bad experience all the way around. They told me they dont cover surface issues, are you kidding me? Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. The delivery was on time and the associates were extremely professional. We will definitely be repeat customers. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. Arhaus Furniture Customer service? We expect to keep finding more of what we love at Arhaus. She has a flare and creative abilities which we appreciated. He answered any questions we had and he was very patient with us. My favorite furniture store! Luckily for us, Alyssa, the store manager, took over our account. . Much better service from both. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. The Palmer bedroom set we purchased looks great and very impressed with the quality. Thank you. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. I'm giving this 3 stars because I had both good and bad experiences in this store. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. | Read 21-38 Reviews out of 38 On another point the art we have received couldn't have been better packaged and the delivery was great. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. Very punctual and efficient. He was very professional and patient during our decision making process. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. We work closely with Michael and he always takes the best care of us. I have spoken to numerous managers, concierge managers and etc and so far nothing. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. Thank you to Michael and Kat for helping me select the perfect furniture for my home. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. All of the pieces have held up well, despite heavy use. Visit your local store today to schedule your complimentary design consultation! I do wish returns would be a little less costly. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. We do not offer pick-ups at our distribution center. Read trusted and proven furniture store reviews from thousands of real customers. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. Learn more about purchasing Worry-Free Protection Plans. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. The pros: Beautiful selection of unique, quality dining furniture. They are awful at customer service and do not stand behind their product. We are talking about approx 1k on an order of over 20k. Awesome ordering process! ! We got the warranty and it still takes months to get our new furniture repaired. 2022-2023 Slumber Search $1,000 Scholarship. With a 7-page contract. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. We would definitely buy here ! When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. I purchased a garden stool in October of 2022 that was delivered in November. For as costly as the furniture the customer service is really bad. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. The space has a large open floor plan and I didn't know where to even begin. Well, my husband and I have been looking for chairs for a year now. With a keen eye for details, love for . 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. Furnished almost our entire house and the quality of the furniture is amazing. NO. The people we dealt with at Arhaus were very nice but the product lacks. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. They arrive twice in the wrong color. They did not put aside my chairs and I was told too bad because they no longer have them. We have visited many times because we are in the market for a new couch. I'm being passed from employee to employee who have no idea what's going on. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. This is a follow up to my September 27, 2022 review. that's how i felt and I never recommend to buy furniture from them. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. Gorgeous product! I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. Do I have to make a monthly payment on financing plans? She took a look at the rest of the house, consequently I bought more furniture! Not sorry, we made a mistake, but denial that they had ever promised me the chairs. I love the quality, the color, the comfort we get lots of compliments. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. I do and I don't like this place. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. Debra answered all our many questions and offer good advice. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. It's an amazing piece and like no other. All appeared sturdy and well constructed compared to other places I had visited. Zero customer service. If you are looking to work with anyone, we recommend working with David for sure. After finalizing the design the order went in. Cannot be returned. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. I chose new ones. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. I would not recommend this place. And non of the back rests held shape they sagging and about 1/2 full now. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. They did not question anything that we called. They sent one email in May to say my order was processing. You can make them your self quicker and for half the price. I recently purchased a condo after selling my home. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. 4. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. This was to be a birthday gift and I have this junk. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. They are sending someone to repair some of the pieces and are actually replacing some of them. The national Arhaus customer service is the worst customer service Ive ever experienced. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I went in today and found a floor sample chandelier. Everyone is always so helpful and pleasant to work with. It is always a broken promise. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. Can I return an item to a store location? Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. The delivery process was painful and required baby sitting. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. The sales staff is very helpful and non-judgmental (snobby). Long wait . Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. I love my beautiful, charming, cottagy apartment thanks to Arhaus. Companies can ask for reviews via automatic invitations. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Definitely will be back. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. He went above and beyond to make sure my husband and I were satisfied. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. These are merely guidelines for measuring and do not guarantee your furniture will fit. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. She kept in contact to see how we liked our products. The covers are easy to use and help me make this furniture last forever. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! Company doesn't provideor hidescustomer service phone number. We purchased furniture for our living room and dining room. The prices are very competitive and the staff is stellar! Our delivery team is not permitted to install any electrical equipment or wall-mounted items. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. I should have looked here first but it was just a small purchase. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? Coffee table arrived after extended wait with large black streaks all over it. Thank you to Daniel and Michael as well as the professional delivery team. Can I purchase or redeem an Arhaus Gift Card online? Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. You have helped in making my condo more of a home! I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. Love the pieces and well have them for a long time! We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. I can't say enough about the beautiful furniture and great customer service at Arhaus. Now they are offering me a different model chair. So here I am still not being refunded by a company that has received the returned items. they are the one should respect and feel the same way if you really like you furniture you are selling. Know what you want before you order but seriously you can't go wrong buying at Arhaus. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. Kudos to Tracy the designer who helped us. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. All quality and service has been phenomenal. Ordered an expensive coffee table after seeing in store and online. I mailed. For the entire four-story shore house. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. Debra Cleare helped us with bedroom furniture, accessories and tables. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. The cons: High prices. What if I have an issue during or after my delivery? Deceptive!! They don't call or email back. We bought large amounts of furniture from Arhous. Laurie. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. Join the 41 people who've already reviewed Arhaus. So we decided to check out Arhaus at UTC in La Jolla. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. I emphatically recommend that you shop elsewhere. Daniel Mar has a great eye for color and space. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. I got many compliments on them. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. Highly suggest you check it out and give your home that fresh touch Arhaus provides. $2650 and after 7 months, we still cant use the sleeper. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. Everyone there is incredibly helpful and great to work with too. For your convenience, Arhaus provides guest checkout - no account is needed to order online. They have gorgeous unique quality pieces at affordable prices. Posted: February 21, 2023. The customer service of the entire company is appalling. I did so, and they sent a third party furniture repair company. If you received a UPS Ship Notification email, you may track your shipment at ups.com. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. All the dishes I paid full price for and I didn't get to use have since gone on sale. Reviews and acts upon all email and company communications; The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers.
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