While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. I'm not sure if this "ban" will be lifted. They can have it. And the seller is still selling on Mercari. You can easily learn as you go. I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . Check out seller item for sale You can buy old but still good quality products from accounts on Mercari. with copyrighted characters, brand logos, etc. . Otherwise, register and sign in. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Then click on edit profile to make these changes. Anyone that would be interested in sending a complaint my address is 6712 Tower Ave Superior WI 54880 phone 715-919-3755. Have a look at the items in your home you are not using. They Lump together seller and buyer ratings to deceive you. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. I already had a mens size 9 boot and ordered these because they were a different color. Never have they released money to a seller the day you bought it!! Think you dont have anything worth selling? And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. However, if the seller didnt respond to your cancellation request within 24 hours then Mercari will automatically refund you. I received the purse and immediately opened it up and expected it right away it was a little dirty and l notice on the back of the purse the handles at the bottom that connects the purse handle where cracked. damages or other harm or liability; Prescription medicines or devices, pharmaceuticals, or behind the This is why big closet sellers often enlist the help of automation software to ensure that their listings don't violate the platform's terms of service. Payments are processed on the site, preventing fraud or scamming people through the site. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. Ive read many things about people in the same situation as me. Well my experience was mixed. Sorry, this post was deleted by the person who originally posted it. MERCARI REVIEW Just go to The California. I WILL NEVER ORDER THRU MERCARI EVER AGAIN. I feel like i was scammed by the buyer and Mercari. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. If a Seller lists a prohibited item, it will be NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. You can sell almost anything on Mercari! Be as detailed and as honest as you can. I also shop on eBay pretty often Mercari failed to protect the buyer despite what they claim. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. I am confident that your site is to get ahold of emails, addresses, phone numbers etc. ConfidentCandidate96 6 mo. The bottom line is that electronics are a fast selling category on Mercari, so do some Spring cleaning and see if you have some old electronics to get rid of. Fool me once I guess! Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari . Nor would the platforms I sell on tolerate this bullshit behavior. The Mercari app is one of my favorite places to sell designer shoes. I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. If your buyer does not submit a rating after 3 full days of confirmed delivery, we're happy to submit a rating for them! If youre wondering how to sell on Mercari, you have come to the right place. So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. With no listing fees and no commission taken when something sells, there's the opportunity to make a good profit. Let me know what items you wanna sell? Total revenue value of these 36 items is well over $1000, not to mention the $300 mercari is holding from by balance. Customer Service did nothing but give me a run around for weeks and weeks. It is pointless for a buy buyer get rated. I have the know how and they owe me $69 I am no victim and never will be. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They wanted photos from every possible angle within 24 hrs! Now I realize Ive fallen for a blow. Reselling and rehoming unused items both help you declutter your own home, and reduce the amount of waste the planet is choked by. There is a 10% selling fee for each item on Mercari. Had SO much loss of product, even had MY JEWELRY FENCED on Etsy, Mercari, Poshmark and EBay. Illegal to sell. Any item that appears to be inauthentic will be reviewed and potentially removed from the platform. Their shipping is HORRIBLE. If you knowingly sell or intend to sell a fake item, you could be sentenced to years in prison and/or be ordered to pay steep fines .. view details I can't tell nor do I know - can't I list the purse as "not sure if authentic or not" or some such. As I said already in the post, everyone that is buying and selling stuff has to be careful. The second computer still hasnt arrived. Use of them does not imply any affiliation with or endorsement by them. That is to say items that are actually manufactured for LV by various factories around the world but rejected as not being "100% perfect". I am bringing class action, please join in. Thank you for this article. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. And I did for fill out form. If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. Means if item is fake enough to convince u for 3 days you just lost ur money. My friend tried to list a replica Coach purse and the app would not complete the listing as it's against TOS. To keep the marketplace safe all sellers need to verify their identity. You can also use the magic wand feature available in the application which will enhance your photos, and make them even more appealing. Thanks Sammi for sharing your experience! Still waiting for an explanation of how my card was used. Do note that there is an additional $2 fee for direct deposits to your bank account under $10, which means its best to hold on until your balance exceeds $10 before cashing out! Read the 8 tips below on how to sell on Mercari fast. This one time I want to return this item. And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. None of the items that I buy or sell are fake, either straight from the online store, or I get the items legit checked before I buy/sell them. Regarding buying on MercariI have purchased a number of items (maybe 12?) However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-4','ezslot_17',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-4-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. Mercari itself is a legit e-commerce marketplace to buy and sell products. The first thing youll do is add basic account information. The details section helps Mercari surface the right products for shoppers, so make sure you fill out these 4 questions. yep, something is not right. You can also throw in a photo of yourself wearing it, and list your own measurements too. Counterfeit goods or goods infringing on a third party's intellectual And, given your blog is No I replied I want my item. games, Advertisements or listings for objects being sought, Items you do not currently have, or that are on order, or will be Notified Mercari. WHICH IN TURN CLOSED THE CASE. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. The guy reported me for a hoodie I sold (which was sold much below retail) and as of now he got his money back, which basically means I gave a hoodie away for free to this guy. counter drugs, Products, tools, or services specifically offered or intended to be used If you don't ABSOLUTELY know whether the item is authentic, do no attempt to sell it on eBay or anywhere else. Also, even though I have taken screenshots and pictures of my receipts, and sent it to the compliance team through the app (the only way of really contacting them), the only response I've gotten is "The decision we made is final". now returning it for no proper reason and they approved her request. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. But they give you 3 days to rate them. Sellers and scammers can exploit the policy. Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. Also, what do you consider a proper reason? 1. Mercari itself is a legit e-commerce marketplace to buy and sell products. It seems that all of the rotten sellers that were thrown off of Ebay and other like sites are scamming people on this site. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. If you as a seller skip this step, Mercari will automatically rate the transaction with five stars. Fire, flood, etc. I purchased a shirt from a woman claiming to be from New Jersey who said she had a lot of luxury goods that were authentic and was cleaning out her closet so she was selling an older model gucci shirt for $326 That still had the tags and receipt . Once shipped, the seller confirms the shipment. I feel bad for any buyers didnt notice difference between in replica and Authentic. Once there, theyll scan your QR code, and then print the shipping label and paste it on your package. Also, the compliance team are the only real division of the company that makes decisions on suspensions and authenticity. The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. Yes, you can trust Mercari but not the sellers/buyers on their platform. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Press question mark to learn the rest of the keyboard shortcuts. Today Im going to show you exactly how to sell on Mercari, without skipping a step. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. Seller acted intentionally or not. If you've received a warning message from Mercari because you've listed a prohibited item or engaged in any prohibited conduct, then be wary because this can lead to temporary suspensions, account restrictions, or termination, depending on the severity of the warning or number of prior warnings received. It's really disappointing. Never send items directly from the manufacturer (avoid drop shipping). I purchased 2 working computers, got one, it was dead. Mercari has buyer protection in place to keep the buyers safe. What this business is doing to its clients! do not buy on Mercari. of unlicensed game copies), Age restricted products or products that require a legal approval, So here I am trying to express my issue with my purchase, but Mercari tells me that I can just cancel. No date has been set for sentencing. Mercari doesn't care about the replica sellers. When I purchased a knock off Louis Vuitton at an estate sale, I was told it was authentic. You have so many different sellers selling bootleg copies of movies and tv shows. The manufacturer or agent of the manufacturer is likely the one who reported your listing to eBay. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. I purchased a pair of boots on the Mercari site that were list mens size 9. Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. I've not only contacted them through the app, but I've called them multiple times as well. John-Paul Cody has been an avid online seller for years, across platforms including eBay, Mercari, Craigslist, and more. A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. I thought it was strange the buyer asked no questions. Many complaints are for 1000s of dollars I dont use it, its where they make money & theres much better discounted shipping. How did I know they were womens and not mens? And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. I understand that the resolution or answer given does not favor your end for now. Please, I wont even collect from some of them because they are so nasty its not worth it. If you got new fitness equipment recently and now your old set of dumbbells is collecting dust, you can sell them on Mercari Local and skip the shipping. @chaocathy1 A tracking number is required for all items. I purchased an item off Mercari from some person in New Hampshire. Then, if no return confirmation, releasing the funds to the seller. Note: Flammable or combustible liquids and any other items that require I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. I tried that, this happened. So far, I have been happy with my purchases. No worries, if your order has not received any tracking updates by October 8, 2020, please let us know and we will revisit this case. I just sold my first item on there, an 800.00 ring and they buyer says they didnt get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. The second computer has never arrived. Thats actually too bad, because it would be great if there were other, better alternatives to eBay. This also personally helps me build momentum when it comes to listing. The shirt itself had the wrong tags (not the tags that the seller had on the listing ) and nothing on the inside said gucci . Hopefully, this guide helps you with your online selling journey. Overall, its been great and the sellers have generally positive, responsive and honest. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. Tip 2: Try to get as accurate of a shipping weight as possible on your listings, especially if you're selling frequently (either look up the original item online to find the weight, and/or invest in a postage scale). You can access your listings at any time by going to your profile then go to Selling and finally to Listings. I provided all the details to Mercari and they didnt further investigate the seller. For more details, visit Mercaris Prohibited items page. I took down all my listings. I didnt see anywhere how I get paid when an item sells. You can now start listing, buying and selling on Mercari. To make a long story short, mercari cancel my item. How in the heck could they know if the purse I listed was a "fake" or not? The practice of selling "seconds" is a well established tradition for manufacturers to recover some of the cost that has gone into producing an imperfect or damaged product, rather than having to destroy an otherwsie perfectly serviceable product. Dont wait and get yourself into my situation. Mercari is total crap. I was scammed by a seller on Mercari. Tip always ask questions and more pictures if needed Yes you can as long as you say that it is not authentic! And it was not cheap. Confirm employees after the finished product. . That's what it is. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Worse the money earned goes to gangsters and terrorists. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. In the event that the seller accepts the buyers return request then the buyer will have to return the item to the seller within 3 days of approval. Short story is Mercaris customer support, especially for a buyer, has got worse over time. "mod chips" to break the encryption on game computers to allow the playing Look at other listings to get an idea of how much a particular item sells in the market, but be careful not to sell your item too cheaply. While some activities can seem normal to you, Mercari might have some rules against them. What you can sell You can list almost anything that can ship. Ive found this feature to suggest prices on the low end, and therefore prefer to come up with the price myself. I took my selling/buying seriously, almost like a second job. I was ALARMED and compared the shirt to my authentics and got it authenticated from an outside service as well and both confirmed that it was a fake shirt . Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. I sold my item within a few hours on ebay. I'm happier with cutting my ties with the company and never having to deal with them again. Mercari is NOT SAFE. BEWARE BUYERS!!!! It really helps to round up a few items at once, so you have a batch to start. Do not use this app if you are a serious seller. If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. It's not only eBay policy you are violating, but federal copyright law. Commission. What a well organized, completely thorough, tutorial! can you sell replicas on mercari. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. (Explained by Industry Expert), How to Promote Etsy Shops to Explode Sales in 2023. Mercari executives including John Langerling are millionaires! Youll also incur this fee for each direct deposit transfer rejected by your financial institution and when using Instant Pay as a transfer method. Now, the seller has 3 days to ship the item to the buyer. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. When you get a sale, the company will email you a printable shipping label. Counterfeit items are with in the US codes such that any gain; personal or commercial: that results from the transfer of such, is trafficking in counterfeit items. If the shipping is late due to no fault of your own, people can then leave the review on your page when it does not reflect the seller but the carrier. That I earned . If you attempt to sell prohibited items according to Mercari's guidelines, your account will be suspended, and all your transactions will be canceled. To get unbanned, file an appeal by reaching out to customer service to get your account back if you think Mercari made a mistake. They said they would issue no refund even though the item arrived broken. She sent me damaged goods and Mercari protected her. Please know, how much I really enjoyed your class! Mercaris reuse report revealed that: Americans are projected to spend $160.1 billion on secondhand Items in 2021. I am going to share my top tips with you that will help you prevent getting scammed when buying and selling on Mercari. But there are a few things to note: You cannot drop ship on Mercari, all items must be in your possession. So basically I'm just spreading this PSA to the places that I know some people will see. I will look elsewhere for the items I am in need of. After that they state that if you leave a bad review for the seller your refund will be voided amazing so no bad reviews can ever made for these sellers. Cant get a hold of Mercari via phone nor chat. or selling lottery tickets and pull tabs. Can I sell replica items if I state that the item is a replica or fake? Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. Therefore, it is recommended to purchase from sellers who have earned all of the following badges: Lastly, check whether the sellers profile is verified and how long he or she has been on Mercari. Mercari is also offering a Smart Pricing option, where all you have to do is set your listings price and a floor price. NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! At first glance, you might think youre getting a great deal, but youre probably looking at a scam. . Obviously you know nothing about the truth behind Mercari. The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! Things that dont sell well on Mercari, are super niche items that only appeal to a small group of people. Both state and federal laws prohibit this type of conduct. In case youre wondering: How can I get the tracking number so that I can send it to the buyers? I have sold 4 items in a very short time. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. New here? It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. I've learned my lesson on listing items before I get all the accurate information. Feel free to give it a try, but Ive found better luck selling on eBay with those items. Heres the recommended shipping method based on package weight and size: If you ship locally, you can skip the meetup for a small fee, and an Uber driver will deliver your package for you at a time that works for your schedule. Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. Save yourself some real money and buy on eBay. Ill definitely stay away from this site due to everyones feedback. or activity that in general: The list of Prohibited Items may be updated from time to time at Mercaris So yes they do take the money before you rate the seller. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. Most sites to sell things have account setups that take hours to complete. Hi, places like Ebay are better, Hi all , I have been shopping and selling on Mercari for few years Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. Its less important how the packaging looks, and more important how protected your item will be in transit. shipped at a future date, Restricted from shipping in the mail or other delivery services, Products that have been recalled by the Consumer Product Safety They would have refunded it. For Mercari, these items include: Disclaimer: this is not the complete list, so be sure to keep updated with any changes in Mercari's prohibited item policy. Dont forget to think about shipping weight and packing also! expanded to provide better communication and context to our users. I have the legal right to do so, although Mercari tries to say different in their contract. The buyer decided to return it for no reason, and Mercari approved it. Taxidermy, wet specimens or trafficked materials (such as ivory or shark Sad to hear that, thank you Julie for sharing your sons experience with Mercari. Mercari is a growing marketplace that attracts new shoppers and sellers daily.
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