Some of the most common reasons refunds are issued include: Wrong or missing item; Wrong or missing order; Damaged or poor . They will re-send any missing/damaged/wrong items without all the service fees. Select a credit to your Instacart account or tap Help Center to contact Care. Shopper texts me authorization for substitution, I agree on 2 items, all goes well, then he drops on my doorstep and leaves, no knock, no text, and . I had my receipt, and notices 2 sandwiches that was additional purchases I did not make. I get on the phone today and the woman was so incredibly nasty and told me there was nothing that could be done. It's what anyone else would do just saying. I am handicapped and I needed those bandages. A spokesperson for Instacart declined to answer questions about shopper support resources, but said that shoppers who had kits damaged in transit can request a replacement by emailing carrotswag . The expiration date has not passed and the package was sealed, so my shopper wouldn't have had any way of knowing it was bad. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. #Instacart customer lies #customer scams #Instacart shoppersAn Instacart Customer Reported Missing Items on a delivery I did on October 14th. Too many bad reviews can lead to their account being deactivated. Whatever some of these people really suck, and as far as I am concerned, can go to the store themselves. Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. Instacart has a system for dealing with requested items that arent in stock. Under the 100% satisfaction guarantee (the Guarantee), customers are eligible for a refund or credit if they report a qualifying order issue. That's some garbage. Helps to cover some of the IC fees and markup. Instacart+ family account terms and conditions, Sephora holiday sales terms and conditions, Instacart Mastercard Pay with Points terms, Instacart+ promotional terms and conditions. You can reach them through their app, phone number, or email, but its generally easiest to get in touch through the app. The screenshot showed that the shopper sent Jas two pictures of the dip section of the grocery . . For example, if another store happens to have a certain item in stock on a day when a customer places an order, Instacart makes it very simple for the customer to make their purchases from another . Harris Teeter did not resolve my issues due to having disconnected calls by rude customer service reps. Something like: Pristine: 0.0 - 0.250. They need to understand that this is some of our livelihoods right now and they need to realize that we are the ones who are going to take the head on it and not Instacart itself. The positive note about the complaints is that room for improvement is available. As you can see in this example, there's a $3 Peak Boost on the order, making the batch more enticing overall. Still, there are quite a few scams, and if you plan to use the platform, its best to be aware of the scams and know how to spot them. Customers must be 21 or older to order alcohol items and provide an approved photo ID showing their birthdate at delivery. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Please contact Instacart Care if your alcohol items are damaged. I give up.. NEVER USE SERVICE AGAIN. Welcome to the best place to share your experiences, ask questions & chat with other Instacart Shoppers. Even though they approve a replacement, they will report the items as a poor replacement, meaning they dont approve of the chosen substitute. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In 2014 he acquired Ridester.com to share his experiences with other drivers. You can call them at 1-888-246-7822 or use the Contact Us option found within the Help Center to start a live chat. Instacarts customer support works to keep customers happy, and itll issue refunds quickly when applicable. One order with Tony's Finer Foods for $105.00 and one order with Sam's Club for $165.00. NOTE: Not all item issues automatically trigger a credit. They would not honor the listed price on the Instacart web site. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. No thank you, I'll wake up 30 mins early for work tomorrow and pick it up myself. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Whether its a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. No penalty to shoppers. Other times, youll get faulty products or be missing entire items, so of course, youll want your money back in those cases. When Instacart lowered our base pay, it also removed item commission. Some scammers are always out to see if they can get things for free. However, you have to reach out during the given timeline, otherwise you wont be eligible for a refund. Because they took it upon themselves to double charge me it overdrafted my account. If youre unhappy with the quality of your product or what replacements were chosen, you can get a refund from Instacart. for most orders in California, or for Costco or Walmart orders nationwide. My last order for them was the Thursday before Christmas at Costco, it was slammed and their app shut down. Either a Shopper or customer is using Instacarts policies and system to their advantage. I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. The customers suck and honestly the companies suck! As a result, I doubt I'll renew my service. In those moments, you need to know when and how youre going to get your Instacart refund. . I have been using this service several times a week for well over a year, as I have been struggling with health issues so the "convenience" of this services has its benefits, when it runs smoothly. Some states require a signature before the alcohol can be delivered. Poor bagging leading to damaged item (s) Please contact Instacart Care if your alcohol items are damaged. . Answer (1 of 4): You have to cancel the order before the time is up to do so. Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. Click that, and then youll see a new menu of items. However, some Shoppers take advantage and will add on additional items that werent ordered. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It was a packaging issue, not the shoppers fault and I havent reported it because I dont want them to get penalized in some way. At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. They charge for membership, service fees, service fee tax, traveling fees and container fees. A single two item order pays $7, and a triple 50 item order pays $7. For our $250 order, Instacart's service fee was usually $15, and it climbs higher if you don't opt into its annual membership. After a few particularly bad shoppers I switched to curbside (my HEB uses their own hourly employees to shop and stage orders placed through their app). While the company is good at refunding customers for issues, too many refunds can result in a price hike. If you see bot apps advertised on sites like Instagram, you can block them and report them there. Read more about Brett here. Were on the road to 100,000! The hardest and most uncommon item to find," another added. It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. This was minor comparitively, but I don't want to miss out on good batches because someone was a Karen. A woman shared her frustration on TikTok with a male Instacart shopper who refunded her bread because he couldn't find it. Usually, we can make things right quickly when you report a problem through the Instacart app or website. An Instacart Shopper is instructed to only buy the items on a customers list unless they have the customers approval. 2. Unlike some online platforms, Instacart isnt riddled with scams. I at least get to say something to defend myself and the refund was already made, I doubtful instacart will take it back. You must complete the order before you can accept another one. June and July Ive had unauthorized transactions taken out of my account. In some cases, the shopper can also enter your information manually. **Not directly affiliated with Instacart** Welcome to the best place to So, you may not be able to get as many orders as youd like in a day. They sent one, but when I tried to use it, it repeatedly said there was an error. The biggest player in the game, McDonalds, is finally staging acomebackand putting kale on the menu.Theres a lot of change happening in the world of fast food. For some reason, this was blocked. She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. The system is often flagged, and the company could deactivate the Shoppers account for phishing activity. One representative told me my refund was processed and would be back in my account in 10-14 days and it never was. Instacart's Twitter feed is rife with complaints from customers accusing personal shoppers of stealing their groceries at a time when more people are out of jobs, behind on rent and afraid to go . I used to have a regular group that always shopped my orders and things were excellent. Seconds per item (speed): The Instacart shopper app tracks 'seconds per item,' which is the total shop time divided by the number of items. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. As a customer, there isnt much you can do to prevent this scam other than carefully reading through an Instacart Shoppers reviews before choosing them. Plus, your first grocery delivery is free! Concealed damage to foods or other goods or other manufacturer defect issues would never be considered the shoppers fault. - an item arrived broken or in an unusable condition. Well, these items were damaged, not missing. 6. I have been on the phone for the past two weeks trying to clear this up with them. Claim it and get a lot of features. I made an online order with Harris Teeter who used Instacart. Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. If you selected an item issue, choose the affected item (s). Below are eight of the most common Instacart scams. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. The customer may still be charged delivery fees, bottle deposit fees, or the tip. It's the liars and theives that give Instacart and 'us' a bad rep .. I will continue to pursue this until justice is serve! Click Report a problem on the relevant order. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. In some areas, you can even get alcohol. Customers must be 18 or older to order over-the-counter medicine and provide an approved photo ID showing their birthdate at delivery. I stopped doing shopping for Instacart and Shipt. Common: 2-in x 6-in x 8-ft; Actual . If the grocery store items dont meet these standards, Instacart will refund the customer for the cost of the item. Youll get an email confirmation right away for any credits or refunds, and well let you know as soon as any other issues are resolved. If you cancel your Instacart Express membership within the first 15 days of your membership, not the free trial, youll get a refund of the membership fee. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Click here to get notifications about new complaints of Instacart. We cant deliver alcohol if the customer doesnt meet all delivery requirements. She's in the middle of a shift but said: "the short answer is no, they can't come back, and the extra items most likely belong to another customer." The way this all impacts the various people involved in order fulfillment (gig workers and employees) is more complex . It wont be in very vibrant lettering, but you should see a box that says Rate Order And Report An Issue.. I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. You can reach Instacart by email if you go through their website and send a message through their contact us button. "Russell is an intelligent, compassionate, driven person that I hope I get to work with again. It all depends on what youre more comfortable using. When placing an order, you can click on each item and leave a note specifying your preferences, whether it's bananas that are more green than brown or apples that are a certain color, Jen said. Did you receive a delivery youre not completely satisfied with? EBT) arent eligible for credit and you might see a refund option instead, and certain items may require in-store returns for refunds. Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. I just wanted to know how to return it without a receipt or exchange it since the thing I got instead is the same price. They were the only items ordered.. Instacart processed . Its been much better. Cookie Notice I went in within the two-hour window that you have to change your tip to $20. I have submitted a problem report on each and received a credit. Press question mark to learn the rest of the keyboard shortcuts. February 1 2023 placed an order via instacart with Fortiono's Ridester 2022 | ALL RIGHTS RESERVED. Desired outcome: I had to pay overdraft fees plus come up with the extra money to put back back in my account to recover my bills. Maybe I'm missing something . I had that happen also.. How on earth can a watermelon be damaged unless it was damaged after it was delivered. Kelly, was very argumentative and kept blaming the double charges on BMO Harris. To qualify for a refund or credit under the Guarantee, the customer must: Customers are eligible for a refund or credit towards a future order up to the amount the customer paid for the item for the following order issues: Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. This seems like a fraudulent practice to me as my card details were stored on their app and it appears they want these charges to go under the radar. The original amount of 92.36 remains on my debit card which means that the original delivery amount was charged when items were missing in the redelivery. This will surely increase the credibility of your complaint.
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