Return an item in Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average 3 ratings with the average rating of 4 out of 5 stars. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Ordered some trainers at 10.30pm amd paid for next day delivery. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Verification can help ensure real people write reviews about real companies. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Yay! Why have i been rejected for my return as the item was faulty? Claim your profile to access Trustpilots free business tools and connect with customers. Ordered standard delivery, was dispatched the next day & arrived the day after. We also ensure all reviews are published without moderation. Delivery to Australia was super cheap and very very fast! Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Why have i been rejected for my return as the item was faulty? A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. If you don't like it, leave. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! We hope to see you again very soon. 10/10 will not be using footasylum again. In just a few steps, we'll have it sorted. In just a few steps, we'll have it sorted. Easy! Up to 60% off at Footasylum on selected women's t-shirts. No greeting, no please, no thank you. All in all, satisfied with my purchase and dealings with this shop. We also ensure all reviews are published without moderation. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. 20%. Ordered Nike trainers. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. My son lost out on his Christmas presents as a result. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Round and round in circles. Yes. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Which are the instant chat and the WhatsApp!! Footasylum exchanges are only available in the UK. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. High performance sneakers, trending streetwear and exclusive product weve got you. Popular Christmas FAQ I will always order with footasylum I am very happy with the service and products. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Bought a pair of Boss trainers at the end of November 2022. Please note that we may share your email with the company to verify your order. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Ordered standard delivery, was dispatched the next day & arrived the day after. We use dedicated people and clever technology to safeguard our platform. Search for local Shoe Shops near you and submit reviews. And would recommend to all my friends amd family. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. We often link to other websites, but we can't be responsible for their content. 60%. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Simply follow our returns portal link below. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Please provide a valid proof of purchase. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Very disappointing.Would never order from them again! Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. We need your email address to verify that your review is genuine. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Package allegedly dispatched on 11th December and now reported as list in transit! Leave this blank if you'd like to publish your review anonymously. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Did have returns but again no problems, straight forward and quick refund. First and last time I will use this company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Footasylum. To start a return, fill out the returns form that came with your order and follow the instructions on the form. I will always order with footasylum I am very happy with the service and products. You will receive a verification email shortly. Looks like they have found the nearest spare tatty box to send them out in. Thank you for signing up to . We also ensure all reviews are published without moderation. She got the problem sorted in minutes. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! One very disappointed son this Xmas! From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Just noticed that the box they have sent them in isn't for the correct trainers. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. You have 28 days to return your items and you'll need your original receipt or delivery note. Was told that neither was possible because I didnt return them in the original shoe box! Once Footasylum has received and inspected your order, a refund will be issued. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. There was a problem. Ordered coats for 2 of my sons in the sale. They sent me trainers in a damaged box. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. The North Face. Average Delivery Time. Help future customers by talking about customer service, price, delivery, returns & refunds. When you purchase through links on our site, we may earn an affiliate commission. High performance sneakers, trending streetwear and exclusive product weve got you. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Replies to negative reviews in < 24 hours. I have worked in retail for over 15 years. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. I can't even point the blame at one member of staff because they were all terrible. Start your return online at the Footasylum website. We are so glad to hear you are happy with the service. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Also it was delivered to Republic of Ireland avoiding customs charges. That is great news that they arrived a day early!We hope to see you again very soon. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Only response was we would receive a call within 8 hours - that was two days ago! Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Wow! For full terms and conditions see here. Greater than 37%. Got them cheaper than any other website. AVOID THIS COMPANY!!!! I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Reordered again Sunday afternoon, Monday morning was here. In real life, they are dull, boring and have no character at all. !spoke to Edge lane store about colours in crocs. Hey MattThanks for taking the time to leave us a review. Click the 'Copy' button to copy it. 2. Rolling eyes, rude attitude. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Order placed on Monday standard deliver paid for and the parcel arrived the next day. If this was my store, they would all be sacked. Giving one star so I can leave this review. Rock Woven Outdoor Pant. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Great to hear that the parcel arrived so quickly. Will not use again. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Treated myself to some new trainers and jogging bottoms in the sale! Got them cheaper than any other website. You have disabled javascript in your browser, please enable. Get Code. Delivery Methods. First and last time I will use this company. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Strengthen your review by uploading photos & videos. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Just noticed that the box they have sent them in isn't for the correct trainers. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Was looking everywhere but at her customers. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Asked for a pair of trainerscould not even tell what the guy said. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. They all fit perfectly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Up to 50% . Once cleared, your points will turn into money off any future purchases. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Beth is Home Editor for T3, looking after style, living and wellness. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! This is the last thing I buy from footasylum from here on. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Find out how we combat fake reviews. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. 1996 Retro Nuptse Jacket. We also ensure all reviews are published without moderation. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. AVOID THIS COMPANY!!!! Companies can ask for reviews via automatic invitations. Ordered coats for 2 of my sons in the sale. Will definitely be ordering from them again. It needs to be unworn or unused and still have the original tags. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. 2023 Trustpilot, Inc. All rights reserved. Here are 8 tips for writing great reviews. Keep up the good work Terry!Thanks so much.Tanya. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. 20% off selected items with this Footasylum discount code. Great sale and super quick on delivery. If you miss this window, youll have to go through the returns process. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Easy! Get FREE UK delivery on all orders over 60 and FREE UK returns. To break them up politely to ask for helpit was like I had sowrn at them. Shoved the card machine into our face. Suggested companies are based on peoples browsing tendencies. All in all, satisfied with my purchase and dealings with this shop. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Highly recommend and will definitely buy from Zavetti again. They were dispatched quickly and delivered within a few days to Northern Ireland. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Anyone can write a Trustpilot review. Hey Karl!Thanks for taking the time to leave us a review. Ordered it on Monday and it was delivered on Tuesday. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Code Expires. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. - Anonymous, posted 4 months ago Tried to send Crocs back as they didnt fit my daughter. Ends: Tue 28 Feb 2023. Delivery to Australia was super cheap and very very fast! AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. It goes against our guidelines to offer incentives for reviews. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. They were dispatched quickly and delivered within a few days to Northern Ireland. 10/10 will not be using footasylum again. Before returning items you must notify Footasylum by telephone, letter, or email. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. They were dispatched quickly and delivered within a few days to Northern Ireland. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Full price items only. Ordered standard delivery, was dispatched the next day & arrived the day after. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Got them cheaper than any other website. Here are 8 tips for writing great reviews. We use dedicated people and clever technology to safeguard our platform. We use dedicated people and clever technology to safeguard our platform. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. Was told that neither was possible because I didnt return them in the original shoe box! Email never arrived so ended up going to a store on crutches to get a refund. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. They sent me trainers in a damaged box. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations.
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