We do allow walk-up day-of guests to purchase tickets if space allows. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. There's no need to open an app. And you can do it anytime. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. You will select your seats when making your booking. The card reader at Caltrain stations. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. For iPhones, theantenna is in the top third of the phone. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. 877.878.8883. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Proof of payment is required. This page includes balance protection, online accounts, and card cancellation. Thats why we say to allow a few extra days if you are picking up your value on a bus. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. What's the difference between cash value and BART high-value discount (HVD) tickets? Use the same ticket when you exit. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. You can also modify your booked seats at anytime by visiting our seat selection portal. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. Credit card charges are processed immediately. We also offer special discounts for children and military personnel. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. This page includes protecting your privacy and information retention. This means we couldnt process your payment for automatic reloading. There is a 50 cent surcharge per trip for paper tickets. Had to call a couple of weeks ago, and got a live person really quickly. No input is required. I set up Auto-Reload, but its not showing up in my online account. We will automatically send a declined payment notice to the email address in your Clipper account. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. If your card is registered, contact us so we can block your card from further use. 213-204-2900. Yes. BART is primarily selling paper tickets from the vending machines. The Victoria Clipper V vessel is a passenger-only ferry. Key Clipper information translated to Spanish. Limited-use tickets are not available on phones. Select Clipper card and follow the instructions to add a card and load value. This page includes debit cards and refunds. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Find out about Clipper cards, visitor and monthly passes, rates and discounts. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. Within each class, there are upgrade sections as well. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? The extent to which you can use your card and the fees that apply depend on your credit card company and bank. City Coach. Please learn more about traveling with pets. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. It currently shows I have the amount in the pending passes area but shows I have it in cash value. I was charged the wrong fare. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. We strongly recommend that you check-in online prior to arriving at our terminals for travel. You must apply for an RTC Clipper card in person at a participating transit agency. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. What is the difference between a limited-use ticket and a Clipper card? If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Once you do that, it will show up in your account. Keep your phone handy in case an inspector asks to see your fare. Transit Agency Tips. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Clipper account access including checkingyour balance can be found on the Clipper website. A little work up front helps you save money. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Skip the side navigation menu and go to the main content. Key Clipper information translated to Chinese. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Please call 800-888-2535 or submit your request via our contact us page. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Your 31-day pass becomes active the first time you use it to pay a fare. It depends on how you buy your pass. Use your Clipper card on all Bay Area transit systems, including Muni. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). For more information, please see our Seattle-Victoria fast ferry schedule. How do I set up and use a Clipper card on my phone? All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. Select "Transit card" and "Add Clipper card". Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. We notify customers 30 and 60 days before the expiration date of their payment card on file. Yes. No, transit agency ticket offices cannot load value to mobile phones at this time. Report a lost, stolen, damaged or defective card and discuss replacement options. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. The correct fare will be automatically deducted and tickets with remaining value will be returned. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Cash value and transit passes are not interchangeable. and our Yours is the first email Ive gotten on this issue. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Discounts; Where to Use; Follow. Get the Clipper app. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Routes available between Seattle and Victoria. Pay With Please note that you cannot use your phone to unlock bikeshares. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. Add Clipper to your phone before you take-off! Includes travel to any of our destinations with activities or hotel stay or both. Thank you! Can I get a card at an airport? Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. County Connection. After we collect payment, we will send you an email confirming this. On the cable car, the conductor carries a handheld card reader. Fares are based on distance traveled. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. We strongly encourage customers to take advantage of the time to unplug from technology! We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. The terminal is located on Alaskan Way at Pier 69. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. Paper Tickets See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. New to Clipper? If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Or get help resolving other issues with your account. Log in to your Clipper account to add backup payment. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. Opens in new window. This is separate from confirmation of payment. Please visit theUS Homeland Security websitefor more information. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. This might take a few seconds. Center the card or device over the "Tag Here" graphic on the screen. What does it mean to pick up my value and why do I have to wait to do it? The outside viewing deck does not have reserved seating. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. We recommend arriving at least one hour before your ferrys departure. No notice, even though they have my email? It still says my trip is in progress, any way to cancel this? TDD/TTY: 711 or 800.735.2929. Purchase at various retail locations , including BART and Walgreens. If you already have a card, you can choose to set up Auto-Reload when you load value online. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. redditads Promoted Interested in gaining a new perspective on things? I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Privacy Policy. Huh? Boarding starts 1 hour before your boat is scheduled to leave. Email: FanAssist@Clippers.com. You will need to tag your card to a card reader or ticket machine to activate it. After we collect payment, we will send you an email confirming this. Clipper cards pending pass? For account-related When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. See the Google Pay How-To page for more details. questions, log in to your account. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Q&A: Highway 101 express lanes opened Friday. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . When does the new 31-day pass become active? Select Clipper card and follow the instructions to add a card and load value. Outdoor Activities, Tours, Boat Tours & Water Sports, More. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. Seating class changes between Standard and Premium seating will require agent assistance. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. This page includes Using Clipper on specific agencies. Includes one-way or round trip travel via the Clipper ferry. To provide payment, log in to your Clipper account and edit your Primary Payment method. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Please have your vaccination card or a photo of it ready in the event you are asked to show it. This page includes when value is available, online orders, different types of value, and blocked cards. We will send an email to confirm that you have updated information in your account. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. You can use Clipper cards on all Bay Area transit agencies. Choose to stay logged in or to log out. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. To find the cost of a particular BART trip, use the BART Fare Calculator. Enjoy the convenience of booking the entire trip all at once. 877.878.8883. This page includes how to tag, card issues, and visitor info. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. For more information, visit Sales and Service Locations. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Open the Clipper app and select the card you want to set up for Auto-Reload. What if I buy a new 31-day pass before my current pass expires? Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Log in to your Clipper account. See full menu. Bicycles are stored on the outside deck subject to the elements. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. You can use cash value on all transit systems that accept Clipper. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. And, to get it back, its an hour on hold, and three to five business days.. Clipper card pending passes cash value. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. Children from countries other than the US or Canada will require a passport and possibly a Visa. You can also order value at the same time. Requires iPhone 8/Apple Watch Series 3 or later. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Ticket Central. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. Getting Started. Yes. How can I set up my card to automatically reload? If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Why isnt it on my Clipper card? Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. Clipper is a regional transit card that can be used on all transit in the Bay Area. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. What happened to my order? Who CANNOT use Clipper on iPhone or Android phones for fare payment? If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. My card shows it was cleared month ago but the card is saying it doesnt have enough money. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. What happened to my order? Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. U.S. Immigration . The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. The Salish Sea is world famous for observing a vast array of whales and sealife. Be sure to review the paper ticket fare chart at the station. My card/value was blocked due to an expired credit card. A: You made me laugh, thanks! For guests traveling internationally, please review our ID and Requirements carefully before booking travel. If you want to ride, you will need to tag again. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. For Andriod phones, you may need the move your phone around. Otherwise, you will be logged out automatically. If the condition evaluates to false (.F. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance.
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