This sub is not for advertisements! AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. i made an account a day ago and i tried contacting them to cancel my account. Don't be fooled by that. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Press J to jump to the feed. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. Today Sandra replied to my messages on both message boards and via email. It should also state the reason behind why you want to cancel the membership. We also ensure all reviews are published without moderation. I highly recommend Regus for your professional work. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. I cannot wait to advise every person that I can against engaging with this organization. It was an outstanding experience at the gym. Regards, Sandra Melody hb```a`` document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Assistant Global Customer Service at Regus. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. We have a team of specialists available 24/7 to help you find the best solution for your business. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. Assistant Global Customer Service at Regus. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. they charged me twice and theyre being difficult.. please help. Our invoices are due on the payment date that is displayed on them. Id like to be able to help but havent been able to identify your account. It is IMPOSSIBLE to get them to stop charging. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. However when I went to check out online, their web site went blank. Our customers satisfaction is our priority. To my horror, the contract sent was being auto renewed without my consent. It seems the discounted GBP payment option is no longer available payment is now US27. And, as I am moving to another state, it won't be possible for me to continue with the same. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. You can only revoke a membership attached to an active class. No staff available for contacting on the event day. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Avoid at all costs. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Sandra Melody Global Customer Service at Regus. It goes against our guidelines to offer incentives for reviews. I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . I didn't know if the transaction actually went through. Oh yes. Best regards, We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that Best, If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Receptionist only can communicate by email, even for the most important things for your business. Transparency is very important to us, and all services can be opted in/out through your online account. Why have me sign a contract if you aren't going to keep your word? That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. The complaint has been investigated and resolved to the customer's satisfaction. 2023 Trustpilot, Inc. All rights reserved. The process is anything but"efficient, ""simple, "or even clear. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. That exception is made on the understanding that an additional service retainer is payable. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Where appropriate, well also take steps to prevent the situation from happening again. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. I called their 1-800 number and someone overseas took my message. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. We ask all our customers to add an automated payment method to their account. Hi Vladyslav, Who has the free mental bandwidth to keep track? ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. Once they sell you something that will be the end of you being treated as a valued customer. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. I look forward to receiving more information from you. They will ignore your requests and continue to bill you. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. One such way weve used before, is going through the Gourmet Society x DragonPass portal. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. This company bills you for services you do not use. Michelle Spire Copyright 2023 Community Evangelical Church. Not sure if I can change the currency in the app. As a result, your current term will end on 31st December 2022. but when u need support / CS to talk and solve ur problems its literally non existant. Disgusting behaviour. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. I will be taking legal action if this is not returned within 28 days (31/03/2023). Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? This will ensure the agreement ends at the end of the agreed term and will not renew further. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full It's a yellow button near the top of the page. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Required fields are marked *. I understand that youre disappointed, and Id like to help. I wish you all the best for all your future endeavors. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). Office Space and Coworking prices are per person per month and are dependent on inventory availability. Hi Jody, All our agreements automatically renew before their term finishes for an equal length to the previous one. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. Verification can help ensure real people write reviews about real companies. French has been your invoice and communication language since day one but Ive just updated it to English for you. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Mailforwarding, Hi Martin, If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. Products used:I signed up for a virtual office space. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. Here are 8 tips for writing great reviews. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. Thank you for your consideration. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. I am sorry if you feel this way. They shut down my location with 2-day notice and then cancelled my agreement retroactively. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Guests are not included, so anyone entering with you will be charged US$31 per person. Same here. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. Yes DragonPass also sells lounge entry direct without the need for a membership. No problem, just. Michelle Spire If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. They still continue to send invoices with no one responsible to be there to answer. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. And answer could take 2-3 weeks! You need to enter CC details for Dragonpass, but not necessarily MyRegus. They would not remove the items that I didn't want. We understand that you'd have appreciated greater notice. Thank you, The opportunity. I replied that the only solution I will accept is for the contract to be canceled and the money returned. Hi Andrew, at least on my Regus account I am not required to have card details entered. We sent them proof by email confirming that we could use the machines. I have had no regrets having my office here and am committed to staying with them. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. Your language and other settings can be amended through your online account i. E., myregus.com. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. They denied any responsibility for their system malfunction. Service 110 Value 107 Shipping 48 You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream As you can see from your statement of account, available online (e.g. You can also choose a coworking or office membership for 5,10, or unlimited days a month. Hard revenue focused. Make it brief, not elaborate. Find out how we combat fake reviews. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. Prices are subject to change and will vary depending on the specifically selected products and services. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! Michelle Spire Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Updated. And again, there is simply no legitimate reason for this. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Head of Customer Services. I read all the negative reviews here and I agree We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. If you need further support, please feel free to contact our team member who is in touch with you. They are scammers, and incredibly dishonest. Can't believe these thieves are still in business/. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. If it has been longer than 30 days, please get in touch so we can investigate further.
how to cancel regus membership
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